Refund & Returns Policy
At PulseTV.Services, we strive to deliver high-quality digital design services and ensure customer satisfaction. This Refund & Returns Policy outlines the conditions under which refunds may be requested and processed.
1. Digital Services Only
All products and services offered on PulseTV.Services are digital items delivered electronically.
No physical goods are shipped; therefore, traditional “returns” do not apply.
2. Refund Eligibility
You may be eligible for a refund under the following conditions:
2.1 Service Not Delivered
- If you did not receive the digital design or service you purchased, and
- You contacted us within 7 days of purchase.
2.2 Technical Issues
- If a technical issue prevents you from accessing or downloading the delivered files, and
- We are unable to resolve the issue after reasonable support attempts.
2.3 Design Error
- If the delivered design contains a significant error that does not match the requested specifications, and
- You notify us within 3 days of receiving the final file.
3. Non-Refundable Situations
Refunds will not be granted in the following cases:
- Change of mind after service delivery
- You approved a draft, concept, or final design
- The design was successfully delivered according to the agreed details
- The dissatisfaction is based on personal preference after work has been completed
- You fail to provide the required materials or information for the project
- Misuse, improper editing, or modification of the delivered files
Since digital products cannot be “returned,” once a design has been delivered and downloaded, it becomes non-refundable unless it falls under the eligibility criteria above.
4. Cancellation Policy
4.1 Before Work Begins
You may cancel your order before any work has started for a full refund.
4.2 After Work Has Started
Once the design process has begun, cancellations may incur a partial refund depending on the work completed.
5. How to Request a Refund
To request a refund, please contact us at:
Include:
- Your full name
- Order number
- Email used for purchase
- Reason for requesting the refund
- Any supporting details or screenshots
We will review your request within 2–3 business days and respond with an outcome.
6. Processing Time
Approved refunds are processed using the original payment method.
Depending on your bank or payment provider, funds may take 5–10 business days to appear.
7. Contact Us
For any questions regarding this Refund & Returns Policy, please contact us at: